To help ensure fair access to classes and support a smooth experience for all members, we’re introducing an updated Class Cancellation & No-Show Policy at SoWa Health + Wellness beginning January 1, 2026. This adjustment will help keep classes running efficiently, reduce unused spots, and make scheduling easier for both members and instructors.

Why We’re Making This Change

• Prevents last-minute no-shows from taking a spot another member could have used
• Allows the instructor to plan effectively

Here’s How the Policy Works

Cancellation Window

• You can cancel without penalty up to 2 hours before class starts.
• If you cancel within 2 hours – or don’t show up – a $10 fee will apply.

Waitlist Rules

• If you’re on the waitlist and are added to class within 2 hours, the same $10 late-cancel/no-show policy applies.
• If you’re still on the waitlist within 2 hours, you may remove yourself with no penalty.

Important Details

• Applies to all members and to all classes, including specialty and one-off classes
• No exceptions for waitlist notifications – members are responsible for monitoring their status, especially inside the 2-hour window
• No retroactive credit holds or backdated cancellations
• Two courtesy waivers per calendar year
• Policy applies across all booking methods: through the app, at the front desk, or if a staff member books on your behalf

We truly appreciate your cooperation as we put this policy in place. Our goal is to create an enjoyable, accessible class experience for everyone in our community.